1. Introduction
Welcome to Whitehorse Eastern Group Sales PTY LTD (“we,” “our,” or “us”). These Terms and Conditions explain the rules and conditions that apply when accessing our website or using our services. By using our platform or proceeding with any transaction, you confirm your acceptance of these terms. Please read them carefully before engaging with our services.
2. Vehicle and Machinery Sales
Product Availability and Pricing: Our website lists vehicles and machinery at fixed, transparent prices, subject to availability and the payment terms described below. Listings are reviewed and updated regularly to maintain accuracy.
Repossession and Institutional Stock: Certain inventory items may originate from repossessions or asset recoveries conducted by banks, finance providers, and leasing institutions. These units become available due to loan defaults, insolvency, or enforcement actions. We act as a sales intermediary, coordinating the transaction, payment processing, and delivery.
Private and Commercial Sellers: We also work with verified private owners, fleet operators, rental companies, and government organisations throughout Australia. All units are assessed and validated before being published for sale.
Storage and Access: Vehicles and machinery are held in secured storage facilities across Australia. To ensure security and efficient logistics, onsite inspections are not available, and all purchases are delivered directly after payment confirmation.
Condition and Quality Assurance: Each listed vehicle or machine undergoes structured mechanical and technical checks to ensure it is free from major damage or undisclosed faults and meets acceptable quality standards.
3. Purchase Protection Guarantee
At Whitehorse Eastern Group Sales PTY LTD, customer trust is essential. Our Purchase Protection Guarantee is designed to provide confidence when purchasing vehicles or machinery online.
15-Day Trial Period: All purchases include a 15-day evaluation period. Should the unit not meet your expectations, it may be returned within this timeframe for a full refund, subject to our policy conditions.
Australia-Wide Delivery: We provide secure door-to-door delivery services covering all regions within Australia.
Delivery Charges: Delivery costs are waived for the first 500 kilometres. Distances beyond this are charged at a rate of $0.50 per kilometre.
Returns: If the purchased vehicle or machinery does not satisfy your requirements during the trial period, it may be returned for a full refund. Additional details are outlined in our return policy: https://whitegsales.com/return-policy/
4. Sales and Delivery Process
Customer Information: To complete a transaction, buyers must provide standard information including identification details, contact information, delivery address, and payment preferences.
Invoice Issuance and Payment: Once an order is confirmed, an official invoice with payment instructions will be issued and sent to the buyer’s registered email address.
Payment Verification: Following payment, buyers are required to submit proof of transfer so the transaction can be verified and processing can commence.
Order Preparation: After payment confirmation, final checks are conducted and delivery arrangements are made to prepare the unit for dispatch.
Delivery Procedure: The vehicle or machinery will be delivered to the nominated address within the agreed timeframe. Upon delivery, identification is verified, signatures obtained, and all documentation and keys are provided.
5. General Provisions
Limitation of Liability: We are not responsible for indirect, incidental, or consequential losses arising from the use of our website, services, or purchased products, to the extent permitted by law.
Applicable Law: These Terms and Conditions are governed by Australian law. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of Australian courts.